Refund Policy

Effective Date: January 1, 2025

At AutomatePro, we are committed to providing high-quality automation courses and ensuring customer satisfaction. This Refund Policy explains the terms and conditions under which refunds may be requested and processed for courses purchased through our website profitablecpmrate.com.

1. 30-Day Money-Back Guarantee

If you are not satisfied with your course purchase for any reason, you may request a full refund within 30 days of the purchase date, subject to the conditions outlined in this policy.

1.1 Eligibility Criteria

To be eligible for a refund, you must:

• Submit your refund request within 30 days of the original purchase date
• Provide a valid reason for the refund request
• Have accessed less than 30% of the course content
• Not have previously requested multiple refunds on our platform
• Not have violated our Terms & Conditions

1.2 Non-Refundable Circumstances

Refunds will NOT be granted if:

• More than 30 days have passed since the purchase date
• You have accessed more than 30% of the course content
• You have completed the course or received a certificate of completion
• You have violated our Terms & Conditions or engaged in abusive behavior
• You have a history of excessive refund requests
• The course was purchased during a special promotion labeled as "non-refundable"
• You have shared or distributed course materials in violation of our intellectual property rights

2. How to Request a Refund

2.1 Refund Request Process

To request a refund, please follow these steps:

1. Contact Us: Email us at [email protected] with the subject line "Refund Request"
2. Provide Information: Include the following in your email:
   • Your full name
   • Email address associated with your account
   • Order number or transaction ID
   • Course name(s) for which you're requesting a refund
   • Purchase date
   • Reason for the refund request
3. Wait for Review: Our team will review your request within 5-7 business days
4. Receive Decision: You will receive an email notification with our decision

2.2 Review Process

All refund requests are reviewed individually. We may:

• Request additional information or clarification
• Review your course access and usage history
• Consider previous refund requests
• Verify compliance with our Terms & Conditions

3. Refund Processing

3.1 Approved Refunds

If your refund request is approved:

• You will receive an email confirmation
• Your access to the course(s) will be immediately revoked
• The refund will be processed to your original payment method
• Processing time is typically 5-10 business days
• The actual time for funds to appear in your account depends on your payment provider

3.2 Refund Amount

Approved refunds include:

• Full purchase price of the course(s)
• Transaction fees where applicable

Please note: If you purchased multiple courses in a bundle, the refund will be prorated based on the individual course prices and the courses you wish to return.

3.3 Payment Method

Refunds are processed using the original payment method. We cannot process refunds to different payment methods or accounts.

4. Special Circumstances

4.1 Technical Issues

If you experience technical difficulties accessing course content:

• Contact our support team immediately at [email protected]
• We will work to resolve technical issues within 48 hours
• If issues cannot be resolved, you may be eligible for a refund regardless of the 30-day period
• Technical issues caused by your own equipment or internet connection are not grounds for refund exceptions

4.2 Course Content Errors

If you discover significant errors or omissions in course content:

• Report the issue to us with specific details
• We will review and correct errors within 5 business days
• If errors significantly impact the course value, you may be eligible for a refund

4.3 Duplicate Purchases

If you accidentally purchase the same course twice:

• Contact us immediately
• Provide proof of duplicate purchase
• We will issue a refund for the duplicate purchase without standard restrictions

5. Bundle and Package Purchases

5.1 Multi-Course Bundles

For purchases of course bundles or packages:

• The 30-day refund period applies to the entire bundle
• You may request a partial refund for individual courses within the bundle
• Partial refunds are calculated based on the individual course price and bundle discount
• The 30% content access restriction applies to each course individually

5.2 Subscription or Membership Plans

If we offer subscription-based access (where applicable):

• Monthly subscriptions: Refund available within 7 days of initial purchase
• Annual subscriptions: Prorated refund available within 30 days
• Cancellation takes effect at the end of the current billing period
• No refunds for partial months or periods

6. Promotional and Discounted Purchases

6.1 Sale Purchases

Courses purchased during sales or promotions:

• Are subject to the same refund policy unless explicitly stated otherwise
• May have modified refund terms if clearly disclosed at the time of purchase
• Cannot be refunded and then repurchased at a lower promotional price

6.2 Coupon and Voucher Purchases

For purchases made with coupons or discount codes:

• Refunds are issued for the amount actually paid
• Used coupons or vouchers cannot be reinstated after refund
• Special coupon terms may affect refund eligibility

7. Denied Refund Requests

7.1 Reasons for Denial

Your refund request may be denied if:

• You don't meet the eligibility criteria
• The request is made after the 30-day period
• Excessive course content has been accessed
• There's evidence of policy abuse or fraud
• You've violated our Terms & Conditions

7.2 Appeal Process

If your refund request is denied and you believe the decision was made in error:

• You may submit an appeal within 14 days of the denial
• Email [email protected] with "Refund Appeal" in the subject line
• Provide additional information or evidence supporting your case
• Appeals are reviewed by senior management
• The appeal decision is final

8. Course Access After Refund

Upon approval and processing of your refund:

• Your access to the refunded course(s) will be immediately terminated
• You will not be able to download or access any course materials
• Any certificates or credentials earned will be revoked
• You may not retain any downloaded course materials

9. Chargebacks and Disputes

If you initiate a chargeback:

• Your account will be immediately suspended
• We will provide documentation to your payment provider
• Unjustified chargebacks may result in permanent account termination
• You will be responsible for any chargeback fees
• Future purchases may be restricted

10. Refund Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our Website. Your continued use of our services after changes constitutes acceptance of the modified policy.

However, refund requests for purchases made before policy changes will be governed by the policy in effect at the time of purchase.

11. Exceptions and Discretion

While we strive to apply this policy consistently and fairly, AutomatePro reserves the right to:

• Make exceptions to this policy in extraordinary circumstances
• Grant refunds outside the standard terms at our sole discretion
• Deny refunds that we believe are requested in bad faith
• Request additional verification before processing refunds

12. International Purchases

For customers outside India:

• The same refund policy applies regardless of location
• Refunds are processed in the original currency of purchase
• Currency exchange rate fluctuations are not grounds for refund adjustments
• International transaction fees may not be refundable

13. Limitation of Liability

By requesting a refund, you acknowledge that:

• Refunds are processed as a courtesy, not an obligation beyond the 30-day guarantee
• We are not responsible for delays caused by payment processors or banks
• We are not liable for any consequential damages related to refund requests
• All refund decisions are final unless successfully appealed

14. Customer Satisfaction Commitment

While we maintain this refund policy to protect both customers and our business, we are genuinely committed to your satisfaction. If you're experiencing issues with a course or have concerns, we encourage you to:

• Contact our support team for assistance
• Provide feedback on course improvements
• Work with us to resolve any problems

Many issues can be resolved without needing a refund, and we're here to help ensure you get value from your purchase.

Last Updated: January 1, 2025

By making a purchase on our Website, you acknowledge that you have read, understood, and agree to this Refund Policy.